Holland America Cruises

Enjoy exquisite dining across a range of venues on Holland America Line Cruises
During your cruise vacation, you can savor a variety of delicious and innovative menus at numerous dining venues. On a Holland America Line cruise, you have the freedom to dine As You Wish®. Whether you prefer a casual bite by the pool or a formal five-course meal in our classic main Dining Room, the choice is yours. You can choose between traditional pre-set seating or a flexible open dining schedule. Additionally, take advantage of 24-hour room service on your veranda or enjoy a sophisticated dining experience at the elegant Pinnacle Grill. Ultimately, the dining experience is completely up to you.

As You Wish® dining on all cruises
From a festive five-course affair to a quick, casual dinner for two, our As You Wish® dining lets you choose the venues and style that suit you.

The elegant main Dining Room

- Luxurious Dining Room, graced with fine art and antiques
- Sophisticated Rosenthal china and crisp white table linens
- Five-course menus with offerings from classic preparations regionally inspired cuisine to vegetarian options
- Your choice of traditional pre-set seating and dining times or a flexible open schedule

The Pinnacle Grill experience

- Intimate dining featuring Sterling Silver Beef® and fresh seafood
- Luxurious appointments including Bvlgari® china, Riedel® stemware and Frette® linens
- Extensive wine list featuring many selections rated “Excellent” by Wine Spectator
- Featuring "An Evening at Le Cirque" in the Pinnacle Grill
- Featuring "Taste of De Librije" by Jonnie Boer

Other delightful ways to dine

- Fresh, cooked-to-order specialties in the Lido Restaurant for breakfast, lunch, and dinner
- Complimentary 24-hour in-room dining
- Late-night snack; Chocolate Dessert Extravaganza
- Explorations Café featuring pastries and espresso drinks
- The Terrace Grill on deck
- Daily Afternoon Tea service, elevated to Royal Dutch High Tea once per cruise

A master staff and crew

- Enhanced menu design under the direction of Master Chef Rudi Sodamin
- Executive chefs inducted into the prestigious Confrerie de la Chaine des Rotisseurs, an international food and wine society

Signature touches

- Ice cream bar featuring complimentary treats
- Hot hors d’oeuvres during cocktail hour.

Special dietary needs, such as vegetarian, diabetic or gluten-free meals, are easily accommodated with advance requests. Kosher meals and a Health Conscious Dining option are also available. To arrange special meals, please contact your travel agent at least 60 days prior to departure. As You Wish® dining is currently available on each of our ships on all cruises.

Holland America has eliminated its fuel surcharge for all voyages. For all bookings within the final payment period, the fuel supplement will be refunded in the form of a shipboard credit. For all bookings outside of the final payment period for departures, the fuel supplement will be removed and guests will be provided with a revised final payment amount.

Holland America reserves the right to reinstate fuel supplements if the price of light sweet crude oil, according to the NYMEX, should increase above $70 per barrel.

The following policies have already been implemented across all Holland America's entire fleet:

Timely safety and hygiene communications

• Guests will find information in the daily program and on their stateroom televisions.
• Tips displayed on onboard digital screens throughout the ship.
• Daily announcements by the Cruise & Travel Director.

Restaurants, bars and lounges

• Hand sanitizer dispensers are in high-traffic locations, including all entrances to all dining rooms and the Lido Market.Guests will find information in the daily program and on their stateroom televisions.
• Lido Market hand sanitizer stations are staffed to prompt guests to either use the sanitizer or use the available hand washing stations.
• All food service stations, including Lido Market, will be staffed. Any self-serve areas that remain, such as condiment set-ups, will be monitored by dedicated personnel. All serving utensils in self-service locations are replaced every 30 minutes.

Housekeeping for staterooms and suites

• Stateroom surfaces and fixtures are thoroughly cleaned up to twice daily with particular attention to bathrooms, handles, and frequently touched surfaces
• Oxivir solution is used as a secondary sanitation method on all touch points after each stateroom is serviced.

Public spaces

• All guest corridors including handrails, elevator buttons and stateroom door handles are frequently sanitized.
• A nightly deep cleaning and disinfection process for all highly-trafficked public areas using foggers, including: all restaurants, the fitness center, spa, Lido deck areas, promenade, casino, medical center, public restrooms, lounges, bars, lobbies, elevators, atrium, youth activity centers, arcades and all crew public areas.

Guests with flu-like symptoms

• Any stateroom of a guest displaying flu-like symptoms will receive additional deep cleaning.
• All bed linens, table cloths, towels, napkins, etc. in the affected room will be laundered in a high-temperature sanitation wash and dry program.

24/7 Medical Care

• Every ship has a team of experienced doctors and nurses trained to manage a broad range of medical conditions, including COVID-19. Our award-winning onboard medical centers are fully equipped with testing and treatment capabilities if needed.

Deposit

A deposit is required and generally due within 1 to 5 days after reservation date. The per person, per cruise deposit requirement will be advised at time of booking. A second deposit is required for all Grand Voyages.

Cancellation Protection Plan, if desired, may be purchased at time of deposit or prior to the date on which cancellation fees begin to accrue. As cancellation fee accrual dates vary, please consult the applicable Holland America Line brochure or our website, for the date applicable to your cruise. Once the plan is purchased, fees related to the plan are non-refundable.

Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. Travel documents, however, are only issued after final payment has been received by Holland America.

Payment by American Express, VISA, MasterCard or Discover Card is accepted. For faster processing, please include a confirmation number on your check. Travel agents please note that MCOS will not be accepted. Travel agents or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.

Refunds

Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise.

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Cancellation Policy

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

VOYAGES 25 NIGHTS OR LONGER, PLUS GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE:
Cancellations through 120 days commencing travel: 100% refund;
119-91 days before commencing travel: 100% refund, less required deposit amount;
90-76 days before commencing travel: 40% refund of gross fare;
75 days or less before commencing travel: No refund available

ALL OTHER VOYAGES 6 NIGHTS OR LONGER:
Cancellations through 90 days before commencing travel: 100% refund;
89-76 days before commencing travel: 100% refund, less required deposit amount;
75-61 days before commencing travel: 50% refund of gross fare;
60-31 days before commencing travel: 25% refund of gross fare;
30 days or less before commencing travel: No refund available.

VOYAGES UP TO 5 NIGHTS:
Cancellations through 75 days before commencing travel: 100% refund;
74-57 days before commencing travel: 100% refund, less required deposit amount;
56-29 days before commencing travel: 50% refund of gross fare;
28-16 days before commencing travel: 25% refund of gross fare;
15 days or less before commencing travel: No refund available.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional.Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Presently, all indoor areas are designated non-smoking with the exception of:

- Casino (Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Rotterdam, Volendam, Zaandam & Oosterdam)
- Northern Lights Disco (ms Eurodam, ms Oosterdam, ms Noordam, ms Nieuw Amsterdam, ms Westerdam & ms Zuiderdam only)
- Seaview Bar (except ms Maasdam, ms Ryndam & ms Statendam)
- Sports Bar
- Crow's Nest (except ms Eurodam, ms Oosterdam, ms Noordam, ms Nieuw Amsterdam, ms Westerdam & ms Zuiderdam)

All showrooms are nonsmoking during performances.

There are selected areas of the outside decks where smoking is allowable. Cigar and pipe smoking is only permitted on the outside decks.
Our ships do not currently have "nonsmoking" staterooms; however, all rooms are thoroughly cleaned after each cruise to assure the comfort of our guests.

All staterooms will be non-smoking areas, in addition to the other areas that were already defined as non-smoking. Smoking will continue to be permitted outside on stateroom verandahs. There are designated areas available for smoking both inside the ships and on outside decks as detailed above.

Holland America Line's Cancellation Protection Plan (CPP) is available for purchase on Holland America Line Cruises and CruiseTours, and is offered as a Standard Plan or a Platinum Plan. CPP is designed to protect your vacation investment from loss. Be it illness, family matters, unforeseen work events - anything, CPP is a product that enables you to cancel your vacation plans before you leave, for any reason and receive a refund.

Four reasons to choose the Holland America Line Cancellation Protection Plan:

YOU CAN CANCEL BEFORE DEPARTURE FOR ANY REASON. Even if it's up to 24 hours before departure under our Standard Plan or right up to departure with our Platinum Plan. For any reason whatsoever, your reservation may be cancelled with ease.

YOU GET MONEY BACK. Only Holland America Line refunds 80-90% of eligible amounts paid, regardless of your reason for canceling, as long as you cancel more than 24 hours prior to departure (right up to departure with the Platinum Plan).

SAME PRICE FOR ALL AGES. We offer the same excellent protection for everyone, at the same cost.

NO PRE-EXISTING CONDITIONS. Standard and Platinum Plans do not contain pre-existing condition exclusions.

Standard and Platinum plans at a glance
Unforeseen events do happen. When you book your next cruise, be sure to ask about the Cancellation Protection Plans to protect your cruise investment.

CPP Standard Plan – Provided by Holland America Line
Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid. CPP Standard is available to all guests, regardless of residency.

In addition, Holland America Line (HAL) automatically assumes an additional $500 (USD) of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard Plan still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. Please review our Baggage Policy.

The CPP Standard Plan is not insurance; it is an optional purchase offered and managed by Holland America Line. You can add it to your reservation to receive trip cancellation protection for up to 24 hours before your scheduled travel begins. The plan only provides the specific rights mentioned above. For instance, it does not cover double, triple, or quad occupancy rates if one or more members of your party cancel. Additionally, it does not reimburse expenses for unused services resulting from trip interruptions.

CPP Platinum
Platinum Cancellation Protection Plan enables you to supplement the benefits provided under the CPP Standard Plan with higher cancellation reimbursement and extends the eligible cancellation period up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line. CPP Platinum also provides insurance coverage for trip delays and interruptions, medical expenses and much more. In addition, CPP Platinum includes 24-hour worldwide emergency assistance services. CPP Platinum is comprised of the following:

SECTION I
Cancel for Any Reason Waiver
Provided by Holland America Line
You may cancel for any reason prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive reimbursement equal to 90% of the eligible amounts paid to Holland America. Note: CPP Platinum does not protect double-triple-quad occupancy rates should one or more members of your party cancel prior to departure.

SECTION II
TRAVEL INSURANCE PROGRAM
Underwritten by Stonebridge Casualty Insurance Company
- Trip Interruption: Enables you to cancel or interrupt your cruise vacation for illness, injury or death to you, an immediate family member or a traveling companion, as well as certain other non-medical reasons affecting you or your traveling companion, and receive up to 150% of your cruise vacation cost.
- Trip Delay: If you miss the departure of your cruise due to carrier-caused delays or other specified reasons, you will be reimbursed up to $500 for additional accommodations, meals and “catch-up” transportation expenses.
- Baggage Protection: If your baggage or personal property is lost or damaged, you will be reimbursed up to $1,000. If your bags are delayed or misdirected by a common carrier for more than 24 hours, you will be reimbursed up to $500 for the purchase of necessary personal effects.
- Medical Expense Coverage: Should you become injured or sick during your vacation, you will be reimbursed up to $20,000 for medical expenses.
- Emergency Evacuation/Repatriation: In the event that serious illness or injury requires air or ground transportation to a specialized facility or to return home, you will be provided up to $75,000 in covered medical services and supplies (coordinated by our 24-hour assistance provider) to help ensure your safe transport. Repatriation coverage provides for shipment of remains in the event of death during the cruise vacation.

The Travel Insurance Program is underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC #10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

SECTION III
WORLDWIDE EMERGENCY ASSISTANCE SERVICES
Provided by On Call International
Provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.
IMPORTANT: This is only a brief description of the program. Please refer to the link below for a summary of the terms, conditions, and exclusions. Note that the benefits and services provided in CPP Platinum are available only to guests who enroll in and pay the appropriate program cost to Holland America Line. Please note that payment of the required cruise deposit does not automatically activate enrollment in CPP Platinum Protection. In order to activate enrollment, you must pay the appropriate program costs in addition to the required cruise deposit amount. The CPP Standard and CPP Platinum Plans are optional and are available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase and is non-refundable. The per person, per cruise costs for both plans are listed with the cruise fares. To add our Cancellation Protection Standard or Platinum Plan to your new or existing cruise booking, please call us at 1-877-932-4259.

This program was designed and is administered by Aon Affinity Berkely Travel. Aon Affinity, is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc.; (AR 244489); in CA, MN & OK , AIS Affinity Insurance Agency, Inc. (CA 0795465); in CA, Aon Affinity Insurance Services, Inc., (0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY and NH, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As a MGA we are acting on behalf of our carrier partner.

For New York residents only: The Holland America Cancel For Any Reason Waiver may be purchased separately from the Travel Insurance Program. Contact 1-877-538-3815 for details.

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Crew appreciation charges are daily tips and gratuities added to your onboard account to recognize the team members on board. It is a daily (adjustable at your discretion) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience.

For all sailings departing prior to February 14, 2024 as well as the 2024 Grand World Voyage and the 2024 Grand Australia & New Zealand Voyage, the daily Crew Appreciation is $16.00* per guest per day for non-suite stateroom guests and $17.50* per guest per day for suite guests.

For sailings departing on or after February 14, 2024, the daily Crew Appreciation is $17.00 USD* per guest per day for non-suite stateroom guests and $19.00 USD* per guest per day for suite guests.

The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Local sales taxes are applied where required.

*The charges are subject to change without notice.

• HAL's ships provide various lodging types, ranging from standard-sized inside staterooms to spacious and luxurious suites. 
• With each accommodation, guests receive daily housekeeping and amenities, such as complimentary fresh fruit, on request. Elemis bath products are provided in each stateroom and suite.
• Accommodations come equipped with flat-screen TV and DVD player.
• Room service can be accessed 24 hours per day.
• Turn-down service is featured as well as shoe shines.
• Meals are included in the cruise price.
• Ship activities include perfecting blogging or photo skills in the ship's Microsoft Studio or practicing cooking in America's Test Kitchen.
• Onboard sports, such as basketball and volleyball, and Pilates are featured on cruises as well as personal training in the ship's fitness center.
• The Greenhouse Spa and Salon is the ideal place to go for a little pampering. 
• While Holland America cruises are mainly designed to cover the travel interests of people 50+ years old, anyone traveling with children can take advantage of Club HAL. The kid's club features supervised activities for children 3 to 17 years old, such as themed parties, scavenger hunts, and arts-and-crafts projects.
• Nighttime entertainment covers casino gambling, Broadway-style performances, and live music, such as blues entertainment in  B.B. King's Blues Club.
• Dining options on HAL can be flexible or assigned. All meals are served in the main dining room, with set dinner times scheduled at 5:45 p.m. and  8:00 p.m. Guests may also arrive in the dining room anytime between 5:15 p.m. and 9:00 p.m. to be seated at the first table available. 
• Guests can choose pre-set or flexible dining times when they book their cruise.
• Besides meals in the main dining room, the cruise fare covers all meals served at the ship's Lido Market, New York PIzza, and Dive-in. 
• The afternoon tea service is included in the cruise price.