MSC Cruises

Early breakfast is served on deck between 06.30 and 07.00. Breakfast is served in the restaurant from 07.00 until 09.30, at the on-deck buffet from 07.00 until 10.00, or in your cabin from 07.00 until 10.00 (except on the day of disembarkation). Cabin service can be requested using the form found in the cabin. Lunch is served from 12.00 until 14.30 in the restaurant and on-deck buffet. Dinner is served in the restaurants in two seatings at 19.00 and at 20.45. Times may change depending on dockings and excursions. Any changes will be indicated in the Daily Program. Special diets can be catered for if requested at the time of reservation. A supplementary charge may apply to these special requests. It is possible to reserve lunch and/or dinner at special and a la carte restaurants through the Reception Desk.

The fare that you paid was determined far in advance of Initial Departure on the basis of then-existing projections of costs, including but not limited to fuel costs. The Company reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges at any time prior to departure. In the event of an increase in costs above amounts projected, the Company further reserves the right to increase the fare or impose surcharges at any time up to Initial Departure and to require payment of the additional fare or surcharges prior to Initial Departure.

MSC has historically maintained high hygiene standards on all their ships, with rigorous cleaning and sanitisation prior, throughout and at the end of each cruise. We have further enhanced these procedures both with respect to public spaces as well as guest cabins and crew accommodations.

High traffic areas on ships are frequently sanitised with thorough cleansing and using a hospital-grade disinfectant. Key areas, which include public venues and toilets, are sanitised hourly and undergo a fogging process at night.

Guest cabins are cleaned twice a day. Once in the morning with thorough cleansing and wiping using a hospital-grade disinfectant and a further second cleaning for the most exposed surfaces, including telephones and remote controls, in the afternoon.

One of the best ways to stay healthy is to keep your hands clean. Handwashing stations and hand sanitisers are widely available around the ship. MSC has increased the availability of hand sanitiser stations and enforce hand cleansing at all onboard food and other venues.

MEDICAL CARE

All MSC Cruises’ ships are equipped with a well-resourced Medical Centre that is supervised by the ship’s doctor and other medical personnel and which provides a range of medical services for everyone on board.

MSC's medical staff are fully qualified and experienced medical professionals who all follow World Health Organization COVID-19 Recommendations for Healthcare Providers, as well as the recommendations of various health authorities.

Guests who suffer from flu-like symptoms are obliged to stay in their cabin and should contact the onboard Medical Centre as soon as possible. MSC's professional medical team will take care of them there and follow a clear protocol.

FOOD HYGIENE PRACTICES STANDARDS

Guests should wash their hands before entering any of the onboard food venues. There are handwashing stations and sanitiser at the entrance and exit points, with dedicated personnel to ensure that as guests utilize them.

ENTERTAINMENT RECREATIONAL ACTIVITIES

• There is frequent cleaning and disinfection of all recreational equipment, toys, games and Kids’ Club facilities (after every use), plus frequent open deck sanitisation of outdoor furniture, sports equipment, pool and aquaparks.
• Spa and gym facilities are sanitised after every use.

CREW MEMBERS PRACTICES STANDARDS

• MSC ensures that all crew members follow strict health and safety preventive measures.
• Crew members undergo a daily health check by the medical staff, and if any symptoms, they are not allowed to have any interactions with Guests.
• Crew members follow proper hand washing practices before, during, and after work duty, and wear protective garments, if required.

Deposit requiremens are as follows: 0 to 4 night cruises - $99 deposit per person, 5 to 14 night cruises - $199 deposit per person, 15 nights or more - $300 per person.

For Yacht Club, a non-refundable deposit equal to: cruises 4 nights or less - $99 per passenger; cruises 5-14 nights - $199 per passenger; cruises 15 nights or more - $300 per passenger, is due and payable by the Passenger at time of Booking.

For a World Cruise, a non-refundable deposit of 15% of the Cruise Package price is required from the Passenger within 7 calendar days of receiving the Booking confirmation. If Passengers book airfare through the Company, the full price of the airfare must be paid at the time of booking, in addition to any other applicable deposits.

MCS Cruises will impose cancellation charges based on the following scale:

Cruises 4 Nights or Less***
Prior to Departure           Penalty
74 - 51 days       Deposit Non-Refundable
50 - 31 days                  50% penalty*
30 - 16 days                  75% penalty*
15 – 0 days                   100% penalty

Cruises 5 to 14 Nights***
Prior to Departure          Penalty
89 - 61 days     Deposit Non-Refundable
60 – 46 days                50% penalty*
45 – 16 days                75% penalty*
15 – 0 days                  100% penalty

Cruises 15 Nights or More***
Prior to Departure            Penalty
109 – 61 days    Deposit Non-Refundable
60 – 46 days                  50% penalty 
45 – 16 days                  75% penalty
15 – 0 days                    100% penalty

MSC Yacht Club

World Cruise 2025, 2026

 World Cruise 2027

 
* or loss of deposit whichever is greater.
** “no-show” upon departure or breaking of Cruise Package (disembarkation prior to termination of the voyage) shall be considered as a cancellation made on the day of departure subject to a 100% cancellation charge.
*** excluding the World Cruise

For all cruises, except for World Cruises, the following payment deadlines apply:
- Full payment is required at least 75 days prior to departure for cruises lasting 4 nights or less.
- For cruises lasting between 5 and 14 nights, payment must be completed at least 90 days before departure.
- For cruises of 15 nights or more, full payment is required at least 110 days prior to departure

For World Cruise 2025 and 2026, full payment is required no later than 120 days prior to departure

If the Booking application is made within 75 days (or 90, 110, or 120 days, as applicable) prior to departure, then full payment must be sent at the time of Booking.

If any passenger fails to pay the remaining balance by the option date provided at the time of booking (which can vary from one to seven days after the booking date, depending on sailing demand), or by the applicable deadlines of 75, 90, 110, or 120 days, the company has the right to cancel the booking without notice. Additionally, cancellation charges may apply, regardless of whether the cruise package is resold.

Government fees and taxes may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental and quasi-governmental authorities, including U.S. customs fees, head taxes, hotel taxes, air taxes, taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees and Internal Revenue Service fees. Government fees and taxes are subject to change and MSC Cruises reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full. Government fees and taxes are collected for all guests, regardless of age. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to guests. Cancellation requests must be received in writing by MSC Cruises no less than 76 days prior to sailing date for a full refund.

No refund will be issued if a guest voluntarily or involuntarily fails to show up for their cruise; is denied boarding for any reason including failure to possess required travel documents, passport or visa; or terminates his/her cruise in progress. Cruise contracts are non-transferable.

A name change fee of $50 will apply for any changes made after the Booking penalty period begins, as outlined in the cancellation chart, and up to 7 days before departure. The original passenger must remain on the Booking for the name change to be valid; otherwise, it will be treated as a cancellation and will incur the applicable cancellation charges. For Bookings that include airfare, name changes are not permitted and will be regarded as a voluntary cancellation by the passenger, subject to the same cancellation charges listed above.

At MSC Cruises, MSC tries to accommodate the guests' preferences. Smoking is permitted only in designed areas. Smoking is not permitted at any time in the dining room or main show lounge. The Carrier reserves the right to impose a fee if guests are found smoking in non-designated areas of the Vessel.

Even the best-planned travel can be impacted by the unexpected illness, medical emergencies, severe weather, delayed flights, lost passports or luggage, etc. Troubles can occur when you least anticipate them, forcing you to cancel or interrupt your trip, lose your vacation investment, and incur unplanned expenses. And when you're away from home, things like medical emergencies and illness are even more difficult to manage. CSA Travel Protection plans provide important insurance coverage, benefits and 24-hour emergency assistance services to take care of you while traveling and protect your hard-earned investment. We anticipate the unexpected so you don't have to. * Please note: Benefits and services are described on a general basis. Certain restrictions, exclusions, and limitations apply to all coverages and services. Please contact CSA Travel Protection for a sample certificate/policy. This plan applies to only those arrangements booked directly through MSC Cruises.

INSURANCE COVERAGES:
Trip Cancellation & Trip Interruption
Provides reimbursement for unused, non-refundable pre-paid expenses if you are prevented from taking your trip due to a covered reason. Trip Interruption also provides reimbursement for additional transportation costs if your trip is interrupted or your arrival on your trip is delayed due to a covered reason. Trip Delay Provides for reasonable expenses incurred such as accommodations, meals, and local transportation if you are delayed 12 hours or more during your trip due to a covered reason.

Baggage Delay
Provides reimbursement for the emergency purchase of necessary personal effects if your baggage is delayed for more than 24 hours during your trip. Baggage & Personal Effects Provides reimbursement for baggage or other personal effects that are lost, damaged or stolen while on your trip.

Accident and Sickness Medical Expense
Provides coverage for the necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured while on a trip.

Emergency Medical Transportation
If you become sick or injured on a trip, Emergency Medical Transportation will provide benefits such as: arrange transportation to the nearest suitable medical facility; help the guest return Home, if medically necessary; provide round-trip economy air fare for a companion to visit if you are traveling alone and hospitalized for more than 7 days.

Air Flight Accident
Provides coverage for loss of limb or life in the event of an accident while traveling as a ticketed passenger on a certified passenger aircraft.

At the end of the cruise it is international custom to pay service charges to restaurant and cabin staff in recognition of good service. Passengers will receive written communication regarding this in their cabin. For your convenience and as an indicative suggestion we have arranged for an all inclusive daily service charge of 12 Euros per adult and 6 Euros per child (2-11 years) for cruises in the Mediterranean and Northern Europe; 16 US dollars per person (2 years old and over) for cruises in the Caribbean and North America; 15 US dollars per adult and 8 dollars per child per night for cruises in South America; 10 US dollars per adult and 5 US dollars per child per night for cruises in South Africa; 18 US dollars per person per night (2 years old or over) for cruises in Asia. This sign of appreciation, valid on all ships in the MSC Cruises fleet is of course optional. Therefore, passengers may freely decide whether to increase or decrease it, communicating their decision to the Accounting Office before 22.00 of the last day. This Office is at your disposal for further information. For your convenience, should you give no indication to change the amount; the sum will automatically be debited to your final extras account.

• Above-average attention to innovations that improve the comfort of passengers.
• Ships noted for elegant designs, technological innovations, and the best in entertainment and dining.
• Over-sized staterooms and suites not commonly found on many cruise ships, allowing for the utmost in luxury. 
• Exclusive packages that allow guests to pay one price for a package that encompasses three of the best available excursions.
• Generous cancellation policy: you can cancel your trip up to 48 hours before departure and apply what you've already paid for to a new cruise.
• Extensive health and safety measures and protocols that exceed guidelines.
• Makes the entire cruise process, from booking to disembarkation, as relaxing as possible.
• Onboard Cruise Card that eliminates the need for cash or credit cards.
• Promotional offers that might include free drinks, low monthly payments, and even a Kids Sail Free opportunity to some destinations.
• They have a lot of options for entertainment on their ships for adults as well. There are casinos, champagne bars and fine dine restaurants on the ships operated by MSC Cruises and this is the reason why you will never get bored while cruising on their ships.
• Their fitness centers and spa facilities will keep you refreshed and will make you forget that you are in the middle of the ocean. They have fully functional gyms and swimming pools on their ships. This makes the fitness freaks to always travel with MSC Cruises.
• This company is one of the very few ocean cruise lines that have the option of both fine dining and buffets. To create uniformity in the environment of the ship most of the ocean cruise companies will either have fine dining or buffets available on their ships but MSC Cruises tries to accommodate all kinds of travelers and gives a variety of cuisine options to choose from.
• MSC Cruises also has a special division called Mice & Charters that performs the function of organizing events on their ships. So if you are planning to have some kind of an event on the cruise then you need to worry not because the specialist team of Mice & Charter by MSC Cruises will always be there to guide you and help you organize a successful event in the ocean.
• They have a lot of experience in the cruising industry and their heritage is centuries old. To witness how they are still keeping this heritage of cruising in the ocean alive for centuries, you should definitely go on an ocean voyage with them.